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Welcome! whether you are here about your order, tracking, or just general information here at official gadget we're always here for you! If you do not see what you are looking for, we are always one click away. 

  • How do I track my order?
    Once your order is placed it is sent to our warehouse where we carefully package your product. A shipping label is then printed with tracking and is emailed within 1-3 hours of your order. All of our products are shipped by USPS First Class mail. To track your order you can directly click the link within the email provided or you can copy the tracking number provided and paste into the following USPS Tracking website:
  • How long does an order take to arrive?
    Once your order is placed, it is packaged with care in our warehouse. We usually ship the same day it is received only in times of high volume orders placed or orders received after 3:00pm Eastern Standard Time the packages are shipped the next business day. All Packages are shipped with USPS First-Class Mail. All packages within United States take no longer than 7 business days to deliver.
  • Covid Precautions | Are Packages Shipped Properly?
    We take your health very seriously so due to the Covid-19 virus we take extra precautions when shipping including the use of gloves. We ensure all employees handle products with care. Our packages are shipped with the most care. We understand packages may be mishandled in transit so we use bubble wrapped polyer mailers while within the package your item is either within a box or within the original product packaging secured for safe delivery.
  • Can I travel with my Powerbank?
    Yes, Powerbank batteries with a capacity below 27,027mAh (100 watt hours) can be taken on board airplanes legally and safely. However, government and commercial guidelines are subject to change so we recommend confirming with your airline prior to the date of flight. Our powerbanks are great for local travel as well! Whether on the road or outdoors a powerbank in your bag can never go wrong!
  • How do I use the 3 in 1 Keychain
    To use this charger simply place the USB in any car charger, house charger, laptop, power bank, and or any similar power supply. Once connected in one of these power supplies use any of the charging components including: Lightning, Type C, Micro for fast charge. Product:
  • Are Official Gadget Cables Safe For All Devices?
    Yes, all our products are tested and altered for best quality to ensure certified charging for all devices when using our products we feature several speeds, cable types and material quality all of which are safe for your device.
  • What is the Return Policy?
    30-Day Money-Back Guarantee for Any Reason Policy 1. Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. 2. Once the returned item arrives back in the Official Gadget warehouse for inspection, the refund process will begin 3. Returns must include all accessories 4. Items must include original packaging 5. For returns irrelevant to damage, will require customers to pay for return shipping.
  • Payment Safety | Safe Shopping with Official Gadget
    You can shop at official gadget with confidence! We have partnered with Authorize.Net [link to], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to] to see how it works. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to]. Official Gadget is registered with the Authorize.Net Verified Merchant Seal program
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